Question 1

What amounts can I buy?

Accepted Answer

Amounts of €50, €150, €250, €500, or a custom amount starting from €50.

Question 2

Can I buy several coupons?

Accepted Answer

Yes, you can repeat your purchase as many times as you like.

Question 3

Do I need an account to buy?

Accepted Answer

No, no account is needed: just enter your details at checkout.

Question 4

How will I receive my coupon?

Accepted Answer

By email, as a downloadable PDF, sent to the address you provided at checkout.

Question 5

How long does it take to receive it?

Accepted Answer

Usually a few minutes after payment is confirmed.

Question 6

I haven't received anything, what should I do?

Accepted Answer

Check your spam folder, then contact our support by email with your order reference.

Question 7

Is the payment secure?

Accepted Answer

Yes. It's processed by a PCI-DSS certified provider with 3-D Secure authentication; Benscash never stores your banking details.

Question 8

What payment methods do you accept?

Accepted Answer

Major bank cards, through our secure payment provider.

Question 9

Why was my payment declined?

Accepted Answer

Check the details you entered and your card limit, or contact your bank, then try again.

Question 10

Can I get a refund for a coupon?

Accepted Answer

A coupon that has already been recharged (used) cannot be refunded. A coupon not used within its -business-day validity period can be refunded at 60% of the amount paid, as purchase fees are not refunded. Full conditions are detailed in our Terms & Conditions.

Question 11

How long does a refund take?

Accepted Answer

Your request is processed within 7 business days. For a coupon not used within its validity period, the refund takes place 72 hours after your request.

Question 12

What if there's an error on my order?

Accepted Answer

Contact us quickly by email with your order reference: we'll help you fix it.

Question 13

Is my banking data stored by Benscash?

Accepted Answer

No, never. It is entered directly with our PCI-DSS certified payment provider.

Question 14

How do I recognize a genuine Benscash email?

Accepted Answer

Our emails always come from our official domain and never ask for your password or banking details.

Question 15

What if I suspect fraud?

Accepted Answer

Contact our support immediately by email, describing the situation.

Question 16

Do I need to create an account to use Benscash?

Accepted Answer

No, Benscash works without creating an account.

Question 17

How do I update my information?

Accepted Answer

Contact our support by email: we'll help you update your details.

Question 18

How do I delete my personal data?

Accepted Answer

You can exercise your right to erasure in line with our privacy policy by contacting us by email.

How can we help you?

Purchase

Delivery

Payment

Refund

Security

Account

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